Job Title: Virtual Assistant
Company: The Ward Law Group
Location: Remote
Employment Type: Full-Time (40 hours per week)
About Us
The Ward Law Group is a leading personal injury law firm seeking highly motivated Virtual Assistants with a background in customer service and sales. We have multiple openings across different departments, and training will be provided. Join our dynamic team and contribute to helping clients navigate their legal journeys!
Available Positions
We are hiring for the following roles:
- Client Support Specialist
- Reductions Specialist
- Demands Preparation Specialist
- Medical Management Coordinator
- Intake Case Manager
- Senior Case Manager
Job Responsibilities
As a Virtual Assistant, your specific duties will vary depending on the department. Some responsibilities may include:
- Answering, screening, and forwarding incoming calls to the appropriate personnel
- Taking messages and transferring calls to voicemail when necessary
- Logging phone calls and documents into our online document management system
- Assisting office staff with clerical duties such as faxing, copying, and organizing files
- Maintaining frequent communication with clients and addressing their inquiries
- Obtaining timely insurance coverage information
- Following up on medical treatments to ensure proper care
- Acquiring medical provider records and bills
- Communicating with insurance companies about treatment status and updating adjuster information
Qualifications and Required Skills
- Fluency in English and Spanish
- Previous experience in customer service and sales
- Strong written and verbal communication skills
- Ability to be resourceful and proactive in problem-solving
- Excellent multitasking abilities and adaptability to a fast-paced environment
- Punctual and committed to occasional overtime
- Must be a self-starter who can work independently
Technical Requirements
- Computer (Desktop or Laptop) with Core i5 or above, 12 GB of RAM, and Windows 10
- USB noise-canceling headset
- Webcam for daily meetings
- Internet speed of at least 35 Mbps Download and 15 Mbps Upload
Compensation and Benefits
- Monthly Salary: $1,000 plus $50 for transfer fees
- Payments are processed monthly via DEEL, with options for Direct Deposit, PayPal, Payoneer, and Wise.
- Flexible work-from-home setup with a focus on work-life balance
How to Apply
To apply for this Virtual Assistant position, please email your updated resume in PDF format and a 2-minute video introducing yourself to [email protected]. In your video, please cover the following:
- Your name, age, location, and what motivates you
- Your previous work experience and skills
- Your home office setup (computer specifications, internet speed, etc.)
Important Video Instructions
- Use Loom or your cellphone to record the video.
- Share a public Google Drive link to your video.
- Ensure there is no background noise during the recording.
Join The Ward Law Group and be part of a collaborative team that makes a difference in clients’ lives. Apply today!