LSA (Language Services Associates) is actively seeking motivated individuals who are passionate about delivering exceptional customer experiences to join our dynamic call center team. We are a company that offers a multicultural working environment in a friendly and supportive atmosphere. As a leader in the language services industry, we are committed to employee growth and provide opportunities for advancement.
At LSA, our mission is simple: every day, our employees work toward a common goal — helping individuals and businesses survive and thrive in a globalized world.
Remote Work During COVID-19
Please note: Due to the COVID-19 pandemic, our team is currently working remotely. We anticipate a partial return to our Horsham, PA office once it is deemed safe to do so.
Key Responsibilities:
- Provide top-notch customer service by gathering accurate information from clients and connecting them to an interpreter over the phone.
- Efficiently handle a high volume of calls while maintaining a friendly and professional demeanor.
- Ensure every interaction with a customer leaves a lasting positive impression by delivering excellent service.
Job Requirements:
- Remote Work Equipment: A personal computer with a functioning camera and a stable internet connection is required for remote work during the COVID-19 pandemic.
- Customer Satisfaction: A commitment to delivering a satisfying and seamless customer experience is essential.
- Technical Skills: Strong computer skills with the ability to quickly learn new software and applications.
- Confidentiality: Must be able to handle and protect sensitive information with care.
- Language Skills: While multilingual abilities are a plus, they are not required for this position.
Qualifications:
- Education: High school diploma or equivalent is required.
- Experience: Proven success in a customer service or call center role is preferred.
- Remote Work Capability: Ability to work from home during emergency situations, such as during the current pandemic.
This role is typically an on-site position. However, due to the COVID-19 pandemic, employees are working remotely until it is safe to return to the office.
Competitive Benefits Package for Full-Time Employees:
At LSA, we value our employees and offer a competitive benefits package for full-time team members. Our benefits include:
- Medical, Dental, and Vision coverage
- 401k with partial employer match
- Additional employer-covered benefits
- Opportunities for career advancement within the company
About LSA:
Founded in 1991 by Laura K.T. Schriver, Language Services Associates (LSA) is a leading provider of premier language-based services. With over 240 employees and a network of more than 3,000 independently contracted linguists, LSA delivers multicultural communication solutions to more than 2,000 clients across the globe, covering over 230 languages across a wide range of industries.
Our headquarters is located in Horsham, PA, minutes from the PA Turnpike, in a business center with ample free parking and a beautiful, serene environment. For more information about our services and company culture, visit our website at www.lsaweb.com.
Equal Opportunity Employer:
LSA is an Equal Opportunity Employer that values diversity in the workplace. We encourage applications from individuals of all backgrounds, including veterans and those with disabilities. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. Additionally, applicants with disabilities are encouraged to request reasonable accommodations throughout the employment selection process.
LSA is also a government contractor, subject to the vaccine mandate signed into law by the President of the United States. Proof of vaccination is required for this position.
How to Apply:
Interested in joining our team? Please visit the following link