Are you a customer support expert with a passion for SaaS solutions? UpLead, a rapidly growing B2B software company, is seeking a Customer Support Manager to join our team remotely. This role offers an exciting opportunity to work with a fast-growing company, contributing to our customer success efforts.
About the Role:
As a Customer Support Manager, you will be an essential part of UpLead’s customer success team. Your primary responsibility will be assisting customers by diagnosing and troubleshooting issues, helping them understand the UpLead platform, and ensuring a smooth user experience. This position is 100% remote, and we’re looking for someone who is technically adept, has a passion for customer success, and is able to thrive in a fast-paced environment.
Responsibilities:
- Customer Support: Analyze, diagnose, troubleshoot, and resolve customer issues promptly.
- Product Knowledge: Understand the UpLead product thoroughly to provide top-notch support.
- Customer Relationship Management: Build and maintain strong relationships with customers, offering personalized support.
- Solution Selling: Promote UpLead as the solution to meet customers’ needs.
- Escalation Management: Proactively escalate unresolved issues to leadership and engineering teams for further resolution.
- Customer Satisfaction: Go above and beyond to ensure customers are satisfied and continue to use our platform.
Requirements:
- Excellent Communication Skills: Fluent or native English speaker with strong written and verbal communication skills.
- Experience: 3+ years of experience in customer support, customer success, sales, or similar roles. SaaS or software experience is a plus.
- Tech-Savvy: Ability to quickly grasp technical concepts and troubleshoot customer issues.
- Problem-Solving: Strong analytical skills and the ability to resolve complex problems efficiently.
- Self-Starter: Highly motivated and able to work independently.
- Adaptability: Comfortable working with customers in a variety of challenging situations.
- Long-Term Commitment: Looking for a long-term opportunity.
- Timezone Availability: Must be available to work in PST or EST time zones.
About UpLead:
UpLead is a highly rated sales intelligence tool trusted by over 3,000 companies worldwide. In just three years, we’ve become the go-to platform for sales, marketing, and recruiting professionals who need high-quality data to drive their go-to-market efforts. UpLead is recognized as the #1 Rated Lead Intelligence Tool by G2, with top ratings for ease of use and effectiveness for SMBs.
Why Join Us?
- Career Growth: A long-term opportunity in a rapidly growing company.
- Work from Anywhere: This is a fully remote position.
- Competitive Compensation: Competitive salary and benefits.
- Join a Winning Team: Be part of an award-winning company with a strong customer base and a positive reputation.
How to Apply:
To apply for this position, please visit our application page at docs.google.com.