Job Summary:
Do you have passion for assisting others and desire to work in a call center environment? If so, you could be a Disney Vacation Club Vacation Advisor! As Vacation Advisors, we are dedicated to creating magic for our members before they arrive for their Disney Vacation Club vacation and during their stay. We are responsible for recommending all suitable options while providing vacation planning services and confirming resort reservations for Disney Vacation Club, Walt Disney World Resort and Disneyland Resort. This is an hourly position in a large-volume inbound contact center located in Celebration, FL. The Disney Vacation Advisor will attend a paid required training class where they will participate in multiple performance assessments provided.
At Disney, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire!
This position is located in Celebration, Fl where you will be working on-site and from home based on operational needs. Required when working from home is a functional private workspace with high-speed internet.
The starting pay rate for this position is $18.52/hour.
Responsibilities:
- We provide vacation planning services to Disney Vacation Club Members and inbound exchanges using numerous software applications
- We connect with members and assist with memberships, handling their accounts, and providing appropriate solutions to member concerns
- We build resort reservations, exchanges and other supplemental services
- Maintain designated levels of service satisfaction while meeting required departmental metric expectations
- Easily adapt to offering new products and services
- Complete all required Company trainings and compliance courses as assigned
- Cast members may be required to handle cleaning chemicals and supplies
Basic Qualifications:
- Previous experience working in hotels, travel, or national exchange company reservation
- Experience with standard office software programs including Microsoft Products
- Navigate between multiple and concurrent computer applications
- Desire to engage with Disney Vacation Club Members providing Guest Service
- Flexible with work schedule, including additional hours, weekends and holidays
- Flexibility to work on-site in Celebration, FL and remote
Preferred Qualifications:
- Bilingual
- Experience working in a Call Center
- Experience with Travel industry
Additional Information:
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
About Walt Disney World Resort:
Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Vacation Club Management, LLC, which is part of a business we call Walt Disney World Resort.
Disney Vacation Club Management, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.